Deliveries and returns

Shipping of your package

Packages are usually shipped within 2 days after receipt of payment. They are shipped via Colissimo with a tracking number and delivered without signature. Whatever the chosen delivery method, we send you a link to track your package online.

The shipping costs include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We can not group two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

Box sizes are appropriate and your items are properly protected.

Return or Exchange

The return request can be made by contacting the TRIDENS SAS, by email, by the contact form on the site, or by telephone. TRIDENS SAS will then tell the customer how to proceed. The customer is advised to return products by registered mail and / or with additional insurance guaranteeing, if necessary, the compensation of the products up to their market value in case of loss of this merchandise. The return is made at the risk of the customer, it is therefore up to him to keep the proof of return. Return costs are the responsibility of the customer. Returned products must be intact, in perfect condition for resale, in their original packaging. They will not have been used, will not have undergone even minor deterioration and will be in a perfect state of cleanliness. Any product damaged, incomplete, or whose original packaging is damaged will not be exchanged or refunded.

Refund is made no later than 14 days after the return of the parcel at the head office of SAS TRIDENS. Some products may not be subject to the right of withdrawal in accordance with Article L 121-20-2 of the Consumer Code, limiting conditions that are extended to the possibility of cancellation of the order. In particular, when providing customized items (engraved). The exchange request must be made within 14 calendar days from the date of receipt of the product concerned. If the new product requested in exchange is of a higher amount, the customer will have to make the payment of the difference before shipping the new product. Conversely, if the amount is less than the initial amount, the customer's account will be credited with this difference. The shipment of the new product will be made after return of the exchanged product. If the shipping costs related to the replacement product are higher than the initial shipping costs, the SAS TRIDENS may ask the customer for further participation in the shipping costs.

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